Cavo Safety Protocol
Corona Update 11/09 2020
Starting from 11/09 2020 wearing a mask is now mandatory in the entire region of Pieria (among others) both indoors and outdoors!
Exceptions to the rule are the guest rooms and while sitting at a table to eat or drink as well as on the sun beds.
The CAVO Safety Protocol
During these challenging times we are looking ahead to the future of travel in general and your upcoming stay with us in particular. We are committed to making you feel safe without compromising your holiday experience.
In line with the latest guidance from the Greek government, we have been certified with and have implemented the HEALTH FIRST safety measures and regulations creating a safe zone for our guests. We have further partnered in this regard with the renowned Quality & Safety Consultants SAMARAS & ASSOCIATES Ltd.
Together we have created an action plan that includes all the preventative measures we are taking, and according to which, we have designated a person in charge of educating and training our employees from each department and making sure that all guidelines are being applied. We also provide our staff with the necessary PPE (Personal Protective Equipment) at all times.
Furthermore, we have produced a plan in order to be able to efficiently deal with suspected positive cases and we are partnering with local doctors and medical staff, specialized in handling and treating possible cases. Medical kits are also available at the hotel.
We adhere to the required measures to avoid the transmission of Covid-19 in all our communal areas. With the use of special signage, it is made sure that the required distance of 2 meters is always kept and furniture will be rearranged to provide more space for distancing, while hand-sanitizers will be available in any public area.
One of the most important advantages we here at the Cavo Olympo have is the extensive and exclusive public space available for the up to 98 guests which is our maximum capacity. Social distancing is very easy to follow here as the hotel was never crowded to begin with. And we will absolutely keep it that way by retaining the restrictions to non-residents we had in place in particular for the pool landscape. The only exception will remain the beach (per Greek law) which is divided into two areas, one exclusively for hotel residents and one for non-residents.
Adding to the peace and quiet as well as the freedom of space created by the limited number of guests is our “Adult Only” policy which we strictly adhere to without any exception.
Below you will find the detailed safety measures we have taken in compliance with the World Health Organization, the Greek Ministry of Health and Safety Consultants Samaras & Associates. These measures will be updated as soon as a restriction is lifted or new restrictions are implemented by the authorities. For the same reason our services have been adjusted and some facilities will remain closed. Please see the details below.
Prior to flight or departure from your home
The Greek government has determined how the country will welcome travellers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.
The Passenger Locator Form (PLF) is a key element in the planning. Beginning July 1, 2020, all travellers are obliged to complete their PLF up to 24 hours before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of your stay while in Greece.
Please click the link to obtain your PLF. https://travel.gov.gr/#/
Arrival & Transportation
Guests, who have booked a private transfer with us, can rest assured that our partners are certified for and adhere to safe transfer measures. At the moment, Taxis can only take up to 3 passengers at a time instead of the usual 4, and minivans are restricted to a maximum of 5 passengers (from 8). Wearing of a mask is mandatory both for the driver and the passengers.
We are changing our usual check-in and check-out procedures by extending the time a room stays empty between two subsequent occupancies. The new check-out time will be at 11:00 hours while you will be able to check-in any time after 15:00 hours. This is done, in order to ensure the proper cleanliness and natural ventilation of each room, as well as to avoid queues and overcrowding in the reception area. This is also facilitated by advance online check-in. Welcome drinks will no longer be served in order to reduce contacts and luggage service is no longer available.
You can save time and avoid unnecessary contact upon arrival by using our Web Check-in service. Just click here and follow the instructions in a secure online environment.
Our guest rooms have all been expertly deep-cleaned and disinfected with hospital-grade disinfectants. The same disinfection is implemented for every room change along with A/C disinfection and stringent water testing. Print collaterals such as menus and directories are replaced by digital documents which can be downloaded from our website or via QR codes and hand sanitizers are provided as well.
We are making sure that our Housekeeping staff are wearing PPE and are cleaning each room according to the guidelines. To avoid overexposure of the guests to the cleaning staff and vice versa, housekeeping services will not be performed on a daily basis, but only on demand. In the same way, bed linen and towels will be changed for the same guest only at request.
In order to avoid cross contamination we have cleared the rooms from menus, tea and coffee making facilities and the mini bar.
The dining experience here at the Cavo Olympo remains intact despite some necessary changes we had to make. All our food and beverage handlers are trained on safe food practices, while Nero Restaurant is now providing A-la-Carte services only to avoid buffet queues and a possible cross contamination that could occur by guests touching the food or utensils with their bare hands. So instead of the delicious buffets our guests where used to, our breakfast will now be equally delectable but table served instead and half board buffet dinner has been altered to a daily changing table served 4-course menu with a choice between 3 main courses plus a vegetarian option. Our dining areas and bars have reduced capacity to enable social distancing both indoors as well as in the open air seating areas.
At our bars guests enjoy all day long our delicious snack menus. At Aegeas Seafood Restaurant right next to the sea we are offering traditional Greek and Mediterranean dishes “a la carte” for lunch. Guests, who have opted for accommodation with breakfast only, can choose between dining “a la carte” at Nero Restaurant or try out our newly created exquisite 4-course menus. Lastly private romantic candle light dining is available with a selection of delightful 5-course menus and a dedicated waiter.
Additionally, we have enhanced our room-service procedures, to ensure maximized safety for our guests and personnel. All our menus can be downloaded via smartphone to ensure safe and contactless order.
Beach & Pools
Our beach has 2 separate areas, one for hotel residents only and one public area which can be accessed by non-residents too, as is mandatory per Greek law. Access to our extensive pool landscape however, is permitted exclusively to hotel residents.
Sunbeds at the beach and by the pools are spaced at least 2m apart creating a safe space for you. All sunbeds, equipment and the pool area are sanitized and disinfected. Although the water quality is monitored continually, guests are advised to shower before and after entering the pools.
Spa facilities and services will be limited this summer. The entire area has been sanitized and will be kept cleaned and sanitized at all times. The sauna and steam room will be available with appointments, however, all indoor pools must remain closed. Using the gym will require prior notification in order to not exceed the reduced capacity. For massages and treatments our staff will be wearing the mandatory PPE. The treatment rooms will be sanitized after each use.
Disclaimer: At Cavo Olympo Luxury Hotel, we are monitoring the development of the Coronavirus outbreak continuously. Our top priority is the health, safety and well-being of our staff and guests. We are in full compliance with the guidelines of the health authorities and have put in place the necessary preventative measures to reduce the spread of Covid-19. However, we cannot guarantee that our guests will not be exposed to the virus. All guests are requested to adhere to the Covid-19 relevant house-rules and take self-protective measures in order to minimize any exposure to the virus. By visiting Cavo Olympo Luxury Hotel, our guests acknowledge both the contagious nature of Covid-19 and the risk of exposure to or infection by Covid-19. Cavo Olympo Luxury Hotel does not accept any liability and guests agree to withhold Cavo Olympo from any claims of any kind relating to or arising out of the above.
Hotel Operations Policies: In order to protect both staff and guests during their stay with us we are taking responsible actions. Thus we have created a new set of house rules, sanitization protocols, safety methods and operational procedures for your safety. As we provide full information on the limited or restricted services available, no claims or requests for discounts can be accepted due to these adjustments, which are in place for the welfare and safety of all guests and staff.
Testing: In order to be on the safe side all guests are advised to undergo a test about 72hrs prior to arrival. Should a guest exhibit symptoms during their stay, they will be required stay in their room and undergo a test by our doctors.